Terms and Conditions

All cancellations must be in writing.

Cancellation Policy:

General Terms and Conditions:

  • If you wish to make use of your booking at another time, we allow you to change your dates to another date in the future (12 months). Terms and Conditions apply.
  • Making the new booking is subject to availability.
  • Long weekends and school holidays are excluded unless booked 48hrs in advance and we have availability. Weekends during the period December – March cannot be booked more than 48 hours in advance.
  • Bookings may only be cancelled once. Guests who cancel for the second time will lose all monies paid.
  • Banked monies are not transferable to other bookings or people.
  • If the rate has increased since the original booking was made the new rate will be applied and the difference will be due on arrival.
  • Cancellations for the December/January school holidays that are made less than 14 days before the arrival date will not be entitled to an exchange and full payment will be forfeited.

In addition:

  • Early departures and late arrivals will not be eligible for refunds.
  • Individual members of the group who do not arrive and we have not received notification of this fact within 7 days of arrival will be eligible for the full amount of the booking.
  • Bookings that are changed to a shorter period of time will be liable for the full amount of the original booking. We reserve the right to cancel these bookings.
  • Rebooking fee of R150 for cancelled bookings.
  • Refunds will be made within 30days of cancellation.
  • Peak periods are any long weekend, December/January and Easter school holidays.