Privacy Policy

1. Detailed description of goods and/or services

Corplodge t/a Bonnievale River Lodge is a business in the hospitality  industry that provides accommodation and camping..

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 24 hours days and delivery confirmed by way  of email.

(for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

3. Export restriction

The offering on this website is not restricted  to South African clients only.

4. Return and Refunds policy

The provision of goods and services by Bonnievale River Lodge is subject to availability. In cases of unavailability, Bonnievale River Lodge will refund the client in full within 30 days. Cancellation of bookings  by the client will attract a fee which is defined by the cancellation policy on the Bonnievale River Lodge web site.. 

5. Customer Privacy policy

Bonnievale River Lodge shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal

information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment options accepted

Payment may be made via Visa, MasterCard, or by bank transfer into the Bonnievale River Lodge bank account, the

details of which will be provided on request. Cash payments that are deposited into the bank account will be subject to a fee.

7. Card acquiring and security

Card transactions will be acquired for Bonnievale River Lodge via PayGate (Pty) Ltd who are the approved payment gateway for all South African

Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the

website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by Bonnievale River Lodge  separately from card details which are entered by the client on DPO PayGate’s secure site.

For more detail on DPO PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is

South African Rand (ZAR).

10. Responsibility

Bonnievale River Lodge takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,

customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and Bonnievale River Lodge chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation

Bonnievale River Lodge may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by Corplodge which is a  close corporation based in South Africa trading as Bonnievale River Lodge  and with registration number 2010 003 004/23

(Director(s)/Member(s)/Owner(s)).

14.  Bonnievale River Lodge

Angora Rd, Bonnievale, 6730

Email: [email protected] Telephone: 083 655 1973