Booking Terms

Bookings must be confirmed with a deposit payment in order to be guaranteed. Deposits can be paid by eft or by credit card.

Full payment must be received within the time specified for full payment.
December holidays bookings must be paid in full by 1 September. Bookings for December holidays that are made after 1 September must be paid in full 30 days before arrival. 

Bookings can be paid by eft or by credit card.

Long weekends must be fully paid 14 days before arrival.

Group bookings ie more than 2 families who are paying separately must make full payment on confirmation of the booking.

Please note that In cases where the balance is not paid after repeated requests for payment have been sent to the guest, the booking may be cancelled. Any payments that have been made will be kept for another visit in the future, terms and conditions apply. We reserve the right to cancel any booking where payment has not been made within the time specified in order for us fill the site and recover any lost revenue.

Guests who have paid in full will receive priority check in.

In cases where the booking is not fully paid and it has not been cancelled, Payment is required to be made in cash and the guest/s will need to wait to be processed. Other guests who have paid in full will be given priority over guests who have not paid in full.

Bookings for the December/January school holidays may not be reduced by days or number of guests after 1 September.

Dogs and Visitors of guests will not be allowed during December/January school holidays or on long weekends or on any other weekend where we are too full to accommodate them.

All cancellations must be in writing.

Cancellation Policy:
No cancellations or changes to bookings for December/January school holidays after 1 September.
Full payment for December/January school holidays is required by 1 September.
Exchanges for cancelled bookings are allowed under certain conditions. Terms and Conditions apply.
Late arrivals or early departures will not be refunded.
No shows will not be allowed an exchange.

General Terms and Conditions:

If you wish to make use of your booking at another time, we allow you to change your dates to another date in the future (12 months). Terms and Conditions apply.
Making the new booking is subject to availability.
Long weekends and school holidays are excluded unless booked 48hrs in advance and are subject to availability. Weekends during the period December – March cannot be booked more than 48 hours in advance.
Bookings may only be cancelled once. Guests who cancel for the second time will lose all monies paid.
Banked monies are not transferable to other bookings or people.
Camping bookings cannot be transferred to accommodation bookings.
If the rate has increased since the original booking was made the new rate will be applied and the difference will be due on arrival.
Cancellations for the December/January school holidays that are made less than 14 days before the arrival date will not be entitled to an exchange and full payment will be forfeited.
In addition:

Early departures and late arrivals will not be eligible for refunds.
Individual members of the group who do not arrive and we have not received notification of this fact within 7 days of arrival will be eligible for the full amount of the booking.
Bookings that are changed to a shorter period of time will be liable for the full amount of the original booking. We reserve the right to cancel these bookings.
Rebooking fee of R150 for cancelled bookings.
Refunds will be made within 30days of cancellation.
Peak periods are any long weekend, December/January and Easter school holidays and festival weekends.