Booking Terms

Bookings must be confirmed with a deposit payment in order to be guaranteed.
Deposits can be paid by eft or by credit card.

Full payment must be received within the time specified for full payment.

All bookings for long weekends, festival weekends, weekends from November to March must be paid in full 14 days before arrival.

Bookings for groups of 2 or more families must be paid 30 days before arrival.

All bookings for December / January school holidays must be paid in full by 1 September.
Bookings for December holidays that are made after 1 September must be paid in full 30 days before arrival. 
Bookings for the December/January school holidays may not be reduced by days or number of guests after 1 September.

Please note that In cases where the balance is not paid after repeated requests for payment have been sent to the guest, the booking may be cancelled to enable us to recover the cost of a potentially empty camp site. Any payments that have been made towards the booking will be kept for another visit in the future, terms and conditions apply.
We reserve the right to cancel any booking where payment has not been made within the time specified in order for us fill the site and recover any potentially lost revenue.

Guests who have paid in full will receive priority check in.

In cases where the booking is not fully paid and it has not been cancelled, Payment is required to be made in cash and the guest/s will need to wait to be processed. Other guests who have paid in full will be given priority over guests who have not paid in full.

Dogs  need to be booked in advance. Terms and Conditions apply.
Visitors of guests will not be allowed during December/January school holidays or on long weekends or on any other weekend where we are too full to accommodate them.

Cancellation Policy:
All cancellations must be in writing.
No changes that reduce the number of people or the number of nights can be made for a booking for December school holidays after 1 September. Should you cancel any payments will be kept for future visit/s.
Exchanges for cancelled bookings are allowed under certain conditions. Terms and Conditions apply.
Late arrivals or early departures will not be refunded.
No shows will not be allowed an exchange.
We reserve the right to cancel any bookings at any time which are reduced in numbers or in days. If we cancel a booking all monies will be returned to you.

Bookings cancelled 30+ days in advance will be refunded 50% of their deposit or can choose to bank 90% of the deposit.
Guests who cancel 14 days or more prior to the arrival date may bank 90% of the payment for a future booking. Future bookings depend on availability of the dates requested. Peak periods, long weekends and festival weekends are not included.
For cancellations less than 7 days before arrival all outstanding payments on the booking must be made prior to booking the new dates.
If the booking is for less days/people that originally booked there will not be a refund.
If the booking is for more days or people or the rate has increased, any additional amounts will be due in full when doing the new booking.
Booking.com bookings get a 30 day free cancellation period.
No shows will lose all monies paid.
Exchanges valid for 12 months.
10% rebooking fee.

General Terms and Conditions:

If you wish to make use of your booking at another time, we allow you to change your dates to another date in the future (12 months). Terms and Conditions apply.
Making the new booking is subject to availability.
Long weekends and school holidays are excluded unless booked 48hrs in advance and are subject to availability. Weekends during the period December – March cannot be booked more than 48 hours in advance.
Bookings may only be cancelled once. Guests who cancel for the second time will lose all monies paid.
Banked monies are not transferable to other bookings or people.
Camping bookings cannot be transferred to accommodation bookings.
If the rate has increased since the original booking was made the new rate will be applied and the difference will be due on arrival.
Cancellations for the December/January school holidays that are made less than 14 days before the arrival date will not be entitled to an exchange and full payment will be forfeited.

Individual members of the group who do not arrive and we have not received notification of this fact within 7 days of arrival will be eligible for the full amount of the booking.
Bookings that are changed to a shorter period of time will be liable for the full amount of the original booking. We reserve the right to cancel these bookings.
Rebooking fee of R150 for cancelled bookings.
Refunds will be made within 30days of cancellation.
Peak periods are any long weekend, December/January and Easter school holidays and festival weekends.